• Financial recovery for COGs
• Speed up restocking time frames for ATS inventory.
• Data insights on returned inventory to steer better merchandising decisions.

• 10.2% = The percentage of brick and mortor sales that result in the return of products.
• 17.6% = The percentage of online sales end with the return of products.
• 20% to 65% = Varies by industry, but the average cost of processing returns from the COGs
• 49% of retailers offer free product return shipping
• 92% of consumers will buy something again if returns are easy
• 79% of consumers want free product return shipping
• 67% of consumers will check the returns page before purchasing
• 47% of consumers want an easy-to-print return label
• 27% of consumers would purchase an item over $1000 if the returns were free
• 33% of consumers expect a prepaid return shipping label with their order
• 50% of online shoppers are dissatisfied with past returns processes
• 2 Weeks is the amount of time it takes for consumers to receive credit for a return

Regardless of your marketplace, a robust returns management process is more important than ever. Reverse logistics or returns processing has become as important to the overall customer experience as the sale itself. When you partner with us, you’ll have access to processes that provide informed return dispositions as well as access to better re-commerce options.